If you are disappointed when you can’t get the appointment you want, imagine if the person who has that appointment doesn’t show up, If only they had phoned to cancel, we could have phoned you. 6 hours cancellation notice is all we need, otherwise we must charge for your appointment.
Unfortunately, due to an increasing level of no-shows and last-minute cancellations, we must now take credit card or laser details with all appointments. If you need to cancel, we must charge if less than 6 business hours notice is given. If you give us 6 business hours notice there will be no charge to you.
We know that this kind of cancellation policy can be off-putting. We hope we have kept it fair by having a short cancellation period and by keeping the same prices we set when we opened in October 2005. We value your custom and hope you understand that this policy will help us deliver a fabulous service to as many of our clients as possible by being able to offer cancellations to our waiting list.